Sunday, September 30, 2007

Gateway Monitor Recall

If you're the owner of a Gateway HD flat-screen monitor of recent manufacture, you should expect that this monitor will go dead in 12 months and when this happen Gateway will not replace the monitor if it's "out of warranty."

The problem you should have with this is that hundreds of people have already brought this defect to the attention of Gateway without resolution.

These monitors are defective and Gateway needs to stop selling them, but won't. Also, Gateway needs to began replacing those it has already sold, but won't.

Therefore, legal remedies must be pursued.

Please tell us about the problem you've had with your Gateway monitor and leave a way of contacting you.

Thanks

476 comments:

«Oldest   ‹Older   401 – 476 of 476
Sprint_6 said...

I will do a free testing of your monitor just email sprint6@zoominternet.net for details info.
And if you decide to have it fixed will give estimate of cost. Or send back so you can DYI the repairs.

Sprint_6 said...

GAEfan said...
I give up!

I've got 2 of the 24" FPD2485W (LP2407) monitors. Both have been serviced repeatedly (replacing capacitors, re-soldering bad solder joints). But, they keep returning to this unacceptable state of long turn-on times. I am not going to have them repaired again.
Yes I will bid on your unit. 40.00 less shipping cost each. Email: sprint6@zoominternet.net.

Mrs. M said...

My Gateway FDP-2185W has gone out. We paid about $420 for this monior 4 years ago. I guess we had a longer stint without a problem than most people who posted here.

We started having problems with it flashing an "autoprocessing" banner in the middle of the screen. It began to do this more and more often. A day or so later, that stopped, but the monitor began to run through the connection option banners (DVI, Composite, VGA). When this was happening, I was unable to turn the monitor off at all. If I could catch it just right, I could get it off. Leaving it off for a little seemed to extend the time between the banner cycling for a while, but finally there was no working with it because the screen began to go black, then the cycling would begin and it might cycle several times. It was impossible to get anything done.

We were thinking of buying a new monitor, but I ran across a post listing the Monitor Depot in Houston. The post said these guys had great success in repairing monitors 90% of the time. Since I have really liked my Gateway monitor until this happened, I think I may give the Monitor Depot a call. If anyone has had success using them with their FDP-2185W, I'd love to hear about it.

Also, has any class action suit been files with Gateway or is it moot since they filed for bankruptcy?

Sprint_6 said...

Mrs. M
Sorry to hear your monitor has quit working. Most of the time they can be easily fixed. And at a reasonable cost. Yes the monitor depot in Huston can do the job. But I can do the job for you also, and save you some cost to boot. I have had great success with this model of monitor. If you would like to talk or get more info email Sprint6@zoominternet. I would be glad to help you out.
Before you send it out though there may be some problem that can be checked out to make sure it is actually the monitor causing the malfunction.

Han said...

I have read these complaints and it is sad to know you have been taken advantage of by gateway.
I have dealt with companies in the past and won and it was doing research and companies this big may have big lawyers but you have rights as well.
If the reps are saying they knew about products that is called false avertizing and there is one way start a email getting as many names of those who have lost money because of gateway and send it to the SCC Attorney Gen office and BBB get it published in news papers bring the heart down on them it is worth a try.
I myself have fought companies and won and so could all of you AEP did not listen and thought no one cared and when we got in touch with the SCC A/G and others in Washington and it helped we won by getting as many names as possible in a petition which we done thru email it is called copy and pasteand someone offer to send it to those who will help..Thought I would just let you know you do have rights under the consumer law which i will do research on and post when I find it...hannah_jessee@yahoo.com

Downtown Indy said...

I have one of the defective Gateway monitors. Recently I have been shopping for a laptop. You can bet I skip right over any that have their logo on them.

While I would get *some* satisfaction from Gateway doing a $100 repair or replacing my monitor, I expect to get far more satisfaction from NOT buying one of their laptops! They lost $1000+ by 'saving' themselves $100.

Daniel said...

My Gateway FPD1960 just quit today.It will not power up. This was a June 2005 build according to the decal on the back of the monitor. Based on what I've read on the Internet, these monitors are defective. I'm just now researching on fixing it by myself, and I see that one other person also has this same monitor with the same problem. If there's a class action suit, then I would consider being a part of it.

Sprint_6 said...

Seems that some believe that gateway is not standing up to what you think they should have with these monitors, I think they could have handled it much better originally but now that there was a one year warranty stated upfront, on most of these units, that most are still calling defective, 4, 5, years after the purchase has to not be classified as defective, but nearing end of life cycle. I myself repairing these for several years now still believe them to be of excellent quality, once they have been repaired correctly; have continued to operate for many years after.
sprint6@zoominternet.net

Darren said...
This comment has been removed by the author.
Darren said...
This comment has been removed by the author.
Sprint_6 said...

“Darren” … it doesn’t help to get excited; they can only give you information that is allowed by their company to customers, not what they would possibly want to if allowed discussing with you, or they would be dismissed from employment there.
But if you are interested in getting it repaired, now that parts boards are no longer available, I can help you with that. Email Sprint6@zoominternet.net. I have been refurbishing these for some time now, as a retirement interest. Started with the gateway FPD2185W and found them to be an awesome quality units, other than a few components found to be triggering there failures. Most can be fixed quickly and cost effective, giving them many more years of usefulness.
If you are going to not have the unit repaired I would like to purchase the unit.

Bertram said...

Hello,

I have a Gateway XHD3000 monitor. Fortunately, when I bought it I listened to the sales person who sold me a three year extended warranty. Here is what's up:

1) Getting support from Gateway for this monitor today is next to impossible! Why? The phone system won't recognize the monitor as being valid. Whenever I call the phone system hangs up on me!

When I call the corporate headquarters to complain, I get a message saying all lines are busy. Gateway / Acer then hangs up on me.

2) I've had the monitor into the Gateway (the old company) once and the Acer / Gateway company once for a total of two times.

3) The original issue was the one everyone complained about a new motherboard fixed it.

4) After getting the new motherboard, I had other issues pop up. They were:

-- Sound control: When you press the sound button (remote or on screen) it can take 15 to 30 seconds to respond per click.

-- The back light won't turn on. You must hit the unit to get it to turn on.

-- About 1 to 2 minutes after you power on the monitor (soft or hard power on), the unit will turn itself off and back on again. This only happens once.

I decided to live with these issues for awhile and did until a new issue came up.

5) A new issue just started. The screen has a Blue tint across it most of the time (sometimes it works OK).

I got through to Gateway by calling Answers by Acer. NOTE: They wanted $129.00 to support me even, though, my monitor was is in warranty!!! I hung up on the person and called again.

Finally, I got hold of someone who gave me a direct phone number to Gateway technical support. This phone number by-passes the Gateway phone system!!

It is: 800 571 2237 (This number is for those like me who can't get VALID warranty support via normal phone support.)

In the end, Gateway offered to replace the monitor with a 27" 1920 x 1080 monitor. Honestly, I use the 2560 x 1600 and it matters to me.

I rejected the offer and they are going to price the buy out. I'll see what they offer. I looked around and found used monitors are going for $900 to $1100.

Justin said...

One of the biggest problems with this monitor is that Gateway bought cheap capacitors in the power supply area. The fix is to replace the ones that appear to have bloated ends on them (from the group of about eight electrolytic capacitors that are ganged together).

You could buy the 470uF 35V variety at Radio Shack (470µF 35V 20% Axial-Lead Electrolytic Capacitor - Catalog #: 272-1018). If you purchased eight of them that would be 8 * $1.39 plus local sales tax (about $12.15 here). The temperature rating for these capacitors though is only about 85 degrees and this is approximately the same (inappropriate) quality of capacitor that Gateway used.

A better approach may be to order them from digikey.com. Search "P12389-ND" for their part number. It should be a radial high-temp 470uF 25V electrolytic capacitor by Panasonic. This capacitor's operating temperature goes up to 220 degrees. 8 * $0.59 + $2.41 (shipping) = $7.13.

Parts-express.com has their "470uF 25V High Temp Radial Capacitor" for $0.52 each $4.14 + $4.16 (shipping) = $8.30.

One could suggest that either temperature or too-high voltage causes the capacitors to die. You could always purchase the 470uF 35V high-temp version if you wanted to be slightly safer.

I routinely repair Gateway products and their manufacturing process is fairly sloppy (glue slopped inside over the circuit boards where it can short out circuitry as the temperature gets hotter).

ewoods40 said...

It's a few years after this blog was first started so I don't know how relevant it is being that it's now 2011 and Gateway doesn't sell my monitor anymore. Perhaps Gateway has done a monitor recall already, I wouldn't know. But in any case, my Gateway FPD2275W 22 inch LCD monitor has just kicked the bucket after only 3 years of use. I purchased it in July of 2007 and it's now March 2011. Judging by the typical life expectancy of Gateway monitors, I'd say that's a fairly long time for it to last. But it's an LCD monitor that should give me a good 10 years of life before the power supply fails!

I have the exact same symptoms that everyone else has who have posted on this blog. I've isolated the problem to a faulty power supply unit but it's way too difficult to get to it to do some soldering work in order to replace the faulty capacitor. And talk about how difficult it was to remove the plastic frame from the screen! It took me forever until I figured it out and I even damaged the case slightly. I put everything back together and my monitor sort of works when it wants to. That is if I spend about an hour or longer rapidly turning it on and off until it warms up. This is ridiculous and Gateway should be out of business for this type of crap they're trying to pull on the unsuspecting consumers out there who don't know how defective Gateway monitors are.

I can be reached at ewoods40@yahoo.com

tmichael said...

april 8, 2011
re: issue with blue power button on but no image on screen. carefully disassemble the monitor, I replaced the 8 x 470uf 25v power supply capacitors with 470uf 35v caps from radio shack stock at $1.70 each & its repaired. not that an extremely difficult procedure. DO IT .. save some money !!

SassyShoeGirl said...

My monitor has been making me crazy ~ going off * back on of its own accord ~ since the computer was just over a year old. How do I get in on any actions? I've had to buy another monitor for my one year old computer...

fox said...

IM ANOTHER VICTIM OF THIS MONITOR NIGHT MARE ON BLANK SCREEN PUSH INPUT ERR MESSAGE ANALOG VIEW SCREEN FOR JUST ONE SECOND CHAT HELP LINE SAID CALL A TECH TO FIX IT AND DO A POWER DRAIN MY OTHER MONITORS WORK FINE HAD TO BUY A DIFFERENT BRAND SONY GOOD BUT IT IS SMALLER . I FEEL FOR ALL YOU THAT WENT THROUGH THIS I HOPE IM NOT TO LATE FOR THE CLASS ACTION LAWSUIT .THANK YOU FOR THE BLOGS

Sprint_6 said...

Does anyone really think there will be any class action suite on this or a recall? This problem has been going on for 3.5 years now and no one has taken on any action.
The only thing that one can do is to get the unit fixed by a professional or do it themselves. Most repairs can be done for a few dollars and an hour or so of your time.
Most repair procedures are outlined in this forum, many have taken the time to help with their experience, and suggestions on how to DIY the repairs. I will help the best I can to help just drop a line to Sprint6@zoominternet.net

Farren said...

I bought 21 inch Nov 2005 started doing this internittently on me after buying at Best Buy with Warranty, but was too busy with work school etc. I just had to wiggle plug pull out push in and Voila! SO this time and its 2011 Independence day bought new cord and all works fine.

Farren said...

Hi Bought my 21in Gateway at Best Buy 3 yr warranty so totaled over 800 bucks. Started happening in January 2006 intermittently all I would do is unplug VGA from LCD and plug back in a couple times then when I was about to give up back it came. I built my PC and it's all good N video Card div etc S video too, but ....
I stupidly let it go and its now 2011 only happened every few months once then again in 3 months so...
I decided since my built Alien-ware case actually had a REAL stand by button that truly shut off all power not wasting electricity.
Thought Id leave it on stand by and always push LCD power to off.

When I came out of standby it was almost always OK maybe 3 times annually had issue. Last month May 2011 started doing a lot.

Simply bought new plug or rather got one from college I worked at VGA and it stayed in better. Mine always seemed stretched/lose a bit.
Take care Farren

Farren said...

Sorry meant to say POWER PLUG not VGA seems sort of lose fitting so I thought it was the reason and I just got me a new plug not the ROUND PC plug/power. The one that has lines through it like most normal power plugs to all things that did not come along until our College Dell PCs started upgrading to LCD type monitor some with DIV some not most had. But I replaced ONLY power cord and it is tight fit now.

Wes Amerman said...

I've had a Gateway FPD1760 flat panel color monitor for about 4 years (made Sept 2006, bought 2007). It got difficult to turn on about 6 months ago, so I started just to leave it on all the time. Can't turn it on at all now. Acts like it has a defective power switch, but I don't know how it fix it, so I'll probably buy a new one. Not a Gateway!

Steve said...

I have a GATEWAY All-in-One flatscreen computer. It is only a year and 5 months old and the monitor screen is messed up with wavy lines running across it at the bottom of the screen. Is there some sort of chip to be replaced? Who do I contact?

Steve said...

I have a GATEWAY All-In-One flatscreen computer and it's only a year and 5 months old and already the monitor screen has wavy lines running across the bottom 3 inches of the screen. What should I do and who do I contact?

Sprint_6 said...

Steve check to see if you have any electronic units that may be causing a magnetic field close to the monitor. Maybbe a power supply, speakers or changed some unit on the desk near it. Sprint6@zoominternet.net

Crystal said...

My Gateway monitor is no longer working, I purchased it back in January of 2008 from Nebraska Furniture Mart. It does not come on whatsoever, I'm just very upset because I spent alot of money on this computer as a whole & now out of all of it. I don't lnow what tp do & I can't afford a new monitor either. :-(

Sprint_6 said...

Crystal, sorry to hear that it has failed this early in service. if you would like i can repair the unit for you. if it can't be fixed i have 5 of these units that i can make a good deal on. email Sprint6@zoominternet.net for details of what you can tell me of symptoms of its failure history.

Gateway FPD2185W LCD 21.0 in said...

Hi
I have the same problem with Gateway FPD2185W LCD 21.0 in
is dead...power light is on but the screen is dead

Sprint_6 said...

For your gateway monitor problems. Monitors in general have power boards that go bad over time, they can be easily fixed, but one should not continue to force them to operate, you should have them repaired as soon after you notice it doing something that it should not be doing. Continued use causes other circuits to fail, which makes it more costly or even unrepeatable. I have been doing repairs on gateway monitors, and the 2185W is the one that i specialize in repairing. If you would like to have it looked at please E-mail Sprint6@zoominternet.net. no cost to test it, othing owed till it is repaired.

DSpears said...

if in the orlando \ central florida area and you need your Gateway FPD2185W repaired, I can help. Already fixed 5 of these monitors.
david
dspears@gmail.com

PJ said...

We have 3 year old gateway the HD 22" monitor went out. 08/28/2011

Sprint_6 said...

PJ sorry to hear your monitor bit the dust. can we be of any help with getting it up and running again?
Be glad to help, or to keep it out of the land fill, be glad to give you something for the use of the unit for parts.
send email to sprint6@zoominternet.net

Johnny Z said...

I purchased my Gateway FPD2275W monitor in November 2007 & experienced powering up chimes with a momentary start up image, then it goes to black screen three years later (almost to the day). I replaced it with a 24" Vision & set the Gateway aside. prefer the flexibility of the Gateway inputs, etc, & I'm looking at repairing this thing myself (I just hate tossing electronic equipment that seems fixable). However, I'm having difficulty separating the bezel from the back. Does any one know of any good videos on opening the FPD2275W up? I don't want to force the issue & damage the plastic parts.

Johnny Z said...

After I posted my "bezel" comment, I went back & kept trying. Success! For anyone with the same problem, started at one of the sides, near the base, & gently pried it up 'til I heard a light "click" with a small flat head screwdriver, slowly working my way to the monitor top. I also worked my fingers into where the bezel meets the LCD screen & was able to lift it away, a little bit at a time. This process took 10-15 minutes, but I removed it without cracking the back, nor bezel. Good luck!

Johnny Z said...

Well, I have a bad capacitor (a Su'Scon 0637M 16v 100uF) in my FPD2275W, too. The rest "look" okay. I've ordered a replacement from Digi-Key, so I'll let you know if it cures my problem. That being a brief picture when starting up, then it goes to black.

Sprint_6 said...

best to replace all the smaller caps at one time, or you will be back in repairing shortly.

Wizards of Zen said...

heres to hoping i dont have to replace all the 1UF caps on the DAC/converter board. replacing 3 caps on the Power supply, swapping to 50 Volts, and the same with the 1 on the DAC- 50 Volts. this monitor works nice for the $2 and 20 minutes i had to spend with it... now to button it back up

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Sharmon Adams said...

I too bought a 22" Gateway 1080p monitor from Best Buy and in about 12 months it went dead. I can hear it turn on but it shows nothing. Gateway of Best Buy are willing to help.

Sprint_6 said...

To be sure that it is the monitor; i would test it on a different Pc. or test your pc with a different monitor. Many things can cause the monitor not to show in the normal way, but when not connected to a pc at all, when you press the power button it should show a small box stating that it has no input then disappear in a few seconds and the power indicator lamp go from blue to amber in color and the screen go black/Blank. You are lucky that they will honor your warranty if it has lapsed.

Randy Simmons said...

In 2006 my wife and I bought a Gateway GT5435E loaded with Vista, it came with the Gateway FPD2275W LCD flatpanel monitor. Less than a year later she purchased another GT5435E for the office, identical in all respects to the one in our home. The monitors from both of these have been in the closet for over a year. Both of them lasted over a couple of years, both went through the "dying phase" of going out and coming back on when unplugged and replugged, but both died the same death; I always found it odd that both monitors, in two different locations, completely stopped even powering up, and it happened to both within a few months of each other. Neither one was moved around much, and when they were they were carefully wrapped in large-bubble shipping wrap. We did not throw them away because I intended to see if a repair show had a clue as to how to fix them... both dying for no reason within a month or so of each other. I never discarded them, but I never took them to a repair shop either. A couple of weeks ago I thought I might try to see if I can take them somewhere to be repaired, and I decided to Google the model number. That's when I found this blog. I don't know if my name can be added to the complaint list because as I said they both lasted over two years. But now I still know they were defective. (My email is rsimmons133@yahoo.com )

Randy Simmons said...

I'll add that both the monitors I mentioned have been tested on three different machines, and they will not even power up. When they are plugged in, the power light briefly flashes for a fraction of a second, but that's all they will do.

Butch said...

I bought my gateway computer in 2006 and part of the package was the FPD2185W monitor. Within the first year the monitor went out but Gateway sent me a new one. Within 14 months that monitor went out. Gateway would not replace it. So the monitor has set in the closet for several years until I decided to Google it. I found where I was not the only one who has had a problem with it. I read about the capacitor problem and decided to try changing the capacitors. IT WORKED. I now have my old monitor set up as a duel work station. I think Gateway ought to have to make things right. I don’t think I want another FPD2185W because of the capacitor problems.
I want to THANK all who have posted to this site as it helped me get my monitor up and running again.

Sprint_6 said...

If anyone would like to make a few bucks from your old monitor, and keep it out of the recycler email me at Sprint6@zoominternet.net. I also do repairs to these monitors.

Sprint_6 said...

If anyone would like to make a few bucks from your old monitor, and keep it out of the recycler email me at Sprint6@zoominternet.net. I also do repairs to these monitors.

Delia said...

I purchased my Gateway Model HD2200 and after having it for 12 months, I have had two issues with it and both times took it to Best Buy where I purchased it and they were able to fix it, I refuse to do it again, it just died on me last night. I have another monitor that I am using, but because I deal with a lot of heavy graphics the older monitor cannot really process it correctly. I have spoken to several Gateway reps and customer service agents, out of the 8 people, 2 were friendly and wanted to help me. I actually got an email back telling what to do to get it to work, and it did work, and now like I said has died again. I kicked out 500 dollars for this monitor, thinking it would at least last me two years, yeah... no.... So if there is still a lawsuit being sought after, please count me in. I am tired that when I contact them they do not wish to help me because the warranty is no longer valid. Funny thing is when it first broke it was still under warranty and they told me to ship it to them after having to argue with 3 people because it was not registered on their site when I first purchased it, and I said if they didn't believe me I still had receipts for everything. They finally replaced it. But when the monitor died twice I got help once, and now here it is dead again, and I seriously doubt they will help me again. I called but their famous line is out of warranty take it back to the store and ask them to see if they can fix it. LOL~ Gateway will never get another dime from me, let alone me give them money for a warranty that they fight you on. Im so done with them. I should have went with my first instinct. Buyers beware don't by GATEWAY

Jay said...

I have a Gateway 19" Widescreen Monitor which I purchased just over 3 years ago. The model # is FPD1976W. The monitor was fine one minute; the next minute the blue power light is flashing on and off and the screen is black. Lucky me; just passed my warranty in July. Amazing how Gateway can know their product is defective and still continue to sell it.

Laceycharm said...

Please count me in laceycharm@gmail.com

Gregmo said...

FPD2485W died after 13 months. It was a $679 purchase. The backlight goes off after a few seconds. Gateway wouldn't even allow me to pay them to repair it. I've taken it apart but haven't bothered to waste more money on trying to fix something that Gateway should fix.

Gregmo said...

FPD2485W died after 13 months. It was a $679 purchase. The backlight goes off after a few seconds. Gateway wouldn't even allow me to pay them to repair it. I've taken it apart but haven't bothered to waste more money on trying to fix something that Gateway should fix.

Gregmo said...

FPD2485W died after 13 months. It was a $679 purchase. The backlight goes off after a few seconds. Gateway wouldn't even allow me to pay them to repair it. I've taken it apart but haven't bothered to waste more money on trying to fix something that Gateway should fix.

Sprint_6 said...

These monitors are some of the best on the market, a shame to let them collect dust, most are repairable with little cost. i have been repairing these units for some time now. But i agree that Gateway service is one of the worst. Sprint6@zoominternet.net

Sprint_6 said...
This comment has been removed by the author.
Sprint_6 said...
This comment has been removed by the author.
Loader said...

I've got a Gateway XHD3000 and it has a few problems, shortly after I purchased the monitor I noticed that if I transport it and allow the power brick to get below room temperature it will not power on for some time until the power brick heats back up (it makes an intermittent zapping noise). I've also reciently noticed sometimes the right 1/3 of the screen gets a horrible green tint. If anyone knows how to fix the intermittent green problem you'd be a lifesaver.

Sprint_6 said...

First i would try to borrow/purchase a replacement power supply that you can test on the unit, this should, and isolate if it is the power supply is causing the problem.

William B. said...

Has anything come of the lawsuit? i was in a similar situation with a 22" HD flatscreen.

William B. said...

please let me know if anything comes of it at bakerjed@ymail.com

William B. said...

please let me know if anything comes of it at bakerjed@ymail.com

Unknown said...

I have the same problem with my LCD Monitor. I has been collecting dust because I have no idea as to how to repair it. I connect an older Gateway monitor to it and it did the same thing. Then I connected and even older monitor to my computer. It works fine. Count me in on the complain.

Scotill said...

I have the same problem with my LCD Monitor. I has been collecting dust because I have no idea as to how to repair it. I connect an older Gateway monitor to it and it did the same thing. Then I connected and even older monitor to my computer. It works fine. Count me in on the complaint.

CreepeR PR said...

I have Gateway FPD2185W Monitor, and it turns on the gateway logo and then it does not accept any kind of video signal trough (VGA, SVCD,RGA,nothing) it just goes blank and then goes on standby. I am very interested in making gateway recall their crappy equipment. So if any body wants to contact me my e-mail is crazy_eroman2ooo@hotmail.com (note: the 3 letters after the 2 are O not zeroes).

eddiesonlineapplications@gmail.com said...

Replaced all of the Caps on Gateway FPD2185W 21 in. and was able to get the Gateway logo to come on for a split second then it went to a black screen but you could tell the screen was on. The power blue light is on and you can turn it on and off with the power button. Also if you turn the PC off the monitor will still go into sleep mode, turning the light from Blue to Orange. This is the first time I have been able to look into it in nearly 2 years with a battle for my life with cancer. (Doing well now and trying to get my life back on track) Anyway, I have not called Gateway only because from what Ive read they wont help. Class-Action LawSuit anyone? Samsung did the SAME crap and they had a lawsuit on them for it.
eddiesonlineapplications@gmail.com Galveston, Texas USA

hmdriving said...

Hello,
Purchased a Gateway FPD2185W monitor. Right out of box had some issues with it acting funny, but didn't think anything of it. Later on I finally tried the DVI imput and it would not work, switched cables to no avail.

Now the monitor is having more issues of not working (blue light is lit but shows no image, unplug power, replug power, no change)
Would love to hear if something gets done about it.

hmdriving@gmail.com Southwest Michigan

Oto Maka said...

Hi i purchased mine about year ago and my screen constantly goes black and white and iv'e tried every solution I can think of and I can't get it to stop, about every 30mins it'll go black and white only way to fix the problem is for me to unplug the main power plug just for the monitor to reset it, I even installed the program that came with it so i can reset the password in order for it to go back to manufacture default but nothing happens still and it's actually been doing this since 4 months from when i bought it from Best Buys iv'e called them and all they said is that they can't help me i have to call the manufacture, so I called the Manufacture, and to my surprise they game me the big run around so I gave up but if anyone has it would be helpful

Sprint6 said...

Oto Maka said...” my screen constantly goes black and white…” “…only way to fix the problem is for me to unplug the main power plug just for the monitor to reset it…”
I have repaired several Gateway moniotrs, but have not seen the problem discribed, usually the screen will on starting show Gateway logo and then in a few seconds, go black. Then unpluging and restarting will sometimes get it working normally again. I would like to help especially with this problem, being it is the first of this failure I have heard of. If you would like to contact Sprint6@zoominternet.net to elaborate in a bit more detail on the symptoms and the model of the gateway.

Remi said...

fdp1750 just stopped turning on. no blue light on power button, nothing on screen. all i did was unplug and move the monitor to other side of my desk :( - owner@AaronBale.com

Remi said...
This comment has been removed by the author.
Janet O. said...

In November 2011 I purchased a gateway all in one and in exactly two years my screen went black. Will replacing the capacitors work on an all in one unit? Or does anyone know where I can find a repair shop in the Florida panhandle? Unplugging it worked for about a week, then the same issue, during the week it was unplugged I kept in on nonstop knowing if I shut it down it would not re power, I have two children, and I know I should have backed it up, but all of my kids photos and my life is on this computer unless it would just say forgot the $700+ I spent on it and throw at a wall and never buy gateway again. Filing a complaint with the better business bureau and hoping for the best for all of us. Gateway should acknowledge the defective part and offer a repair.

Can be reached at davidogburn1@yahoo.com

edge5754 said...

after replacing some caps, a bridge rectifier and power FET my GTWY HD1900 flat panel worked for 3 months . Considering the time I spent in failure analysis and familiarizing myself with the ICs used I was obsesed to make this monitor work again. The typical startup problem with the logo being displayed prior to the backlights shuting down told me that the display driver and agp interface card was working. Having gotten fed up with the overly protected and clearly modified ccflourescent driver, I scrapped the entire switching supplt board -fed the interface card with 5 volts from my PCs power supply and used aneon sign transformer to light the cold cathode flourescents. My monitor is now usable ,dimmable and works. Sometimes you have to take drastic action to survive, AOK
edge5754

Dominic Konstam said...

Hi there, bringing this blog back from the dead here. I bought the XHD3000 30 inch monitor for $1700. Worked for a year and then turned completely green and started flickering. Called up Gateway and they refused to fix it or replace it. This is my 4 years later attempt to get money back from being absolutely ripped off. Please email me if you can help me! Dom.k.95@gmail.com

-thanks

Brandon Hudson said...

Great post your given information does help me a lot knowing that you have shared this information here freely.

Lenovo - 11.6" ThinkPad Notebook - 4 GB Memory - 320 GB Hard Drive - Midnight Black

Lenovo - 14" ThinkPad Ultrabook - 4 GB Memory and 128 GB Solid State Drive

Eric Balzer said...

If You Bought A Gateway 30-inch XHD 3000 LCD Monitor, You Could Receive $195 in a Class Action Settlement

http://www.gatewayxhd3000monitor.com/

A proposed settlement (“Settlement”) has been reached in a class action lawsuit entitled Mark D. Lima v. Gateway, Inc., et al. (Case No. CV-09-01366 DMG (MLG)), pending in the United States District Court for the Central District of California.

Who Is Included?

You may be included in the Settlement as a “Class Member” if you reside in the United States, you were the original purchaser of a Gateway 30-inch XHD 3000 LCD Monitor, you experienced a problem with that Monitor, and/or the Monitor did not perform as advertised.

What Does the Settlement Provide?

Under the proposed Settlement, each Class Member who submits a valid claim will receive $195 in cash for each monitor purchased. Separately, Gateway has agreed to pay certain administrative fees and expenses, a service award to the Class Representative, and Court-approved attorneys’ fees and expenses.

-DMR- said...

Hi there, I have my Gateway monitor
Model LP2407 Dated from Feb 2007 which I bought around 2008. It worked perfect until I one green line showed up on screen. It wasn't battered me so much for few years until this year when I just noticed the monitor doesn't turn on or it takes few restarts to do that. I'm not sure what causes it and is any chance to fix it myself. I'm satisfy with Gateway product that served me for many years until present. If this topic is still valid, can I have some advice from you guys? What to do. I'll appreciate any answer

Todd Glotfetly said...

I just repaired our FPD2485W mfgd. 2007. 5 bad bulging capacitors. Screen works now. Yet the micro ribbon cable that connects to the front power panel was pulled-out upon dis-assembly. Can not get it reconnected. Any hints? Screen works now yet can not get rid of the set-up menu. :-/

Unknown said...

Your right just open the case replace the caps so simple. Soldering is easy don't thought the board and don't use to much clip stems done. Also gw is responsible to only replace monitor under warranty which you all agreed to on purches. I'm not saying its right nor wrong just truth.

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